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Basic PCS Program

POSITIVE CONTROL SYSTEMS®

PROGRAM OUTLINE

Our training programs provide expertise in creating and maintaining a safe therapeutic enviroment, and de-escalating hostilities of clients during verbal or physical critical events. These courses are designed to qualify and certify staff and in-house trainers in appropriate methods of relating to, and handling “explosive” and “out-of-control” behaviors. The emphasis with our programs is on communication skills as our primary intervention method; the use of physical intervention is used as a last resort with safety and the immediate return to a cooperative state as the primary goals.
Thses are “ how to” training programs. The focus is on technical application and appropriate de-escalation responses.
Each of our programs are custom designed to meet the needs and requirements of your staff and in-house trainers. We work closely with your agency to incorporate your philosophy and policies to determine the scope of the training program and emphasis on appropriate training requirements.

Intervention Assessment

Intent
To evaluate situations in a realistic manner to decide if intervetion is necessary and, if so, what responses are appropriate.

Assessment considerations
Warning Sings of Escalation of Clients Involved
Ethnic and Cultural Aspects
Environment-Location, Objects, Proxmities
Bystanders
Staff-Number, Capabilities, Limitations
Decision Making Skills

Verbal Intervention and De-escalation

Intent
De-escalate the situation to prevent physical crisis in a learning enviroment

Diffusing Considerations and Skills
Listening Skills-matching,mirroring etc.
Approaches-verbal and analogue, assertive levels, verbal and physical posturing.
Don’t become the target,seperate the people from the problem
Entanglements-Being part of the solution, non-judgmental approaches, professionalism
Diffusing Model
Setting Limits
Presenting Choices
Client Rights and Liability Issues

Physical Intervention and De-Escalation

Intent
Safely bring a dangerous situation under immediate control without the appearance or use of excessive force.
Immediate de-escalation the client(s) involved to the cooperative state to diffuse and reslove the conflicted situation.

Use of Force Considerations
Last Resort – Appllied when all efforts for verbal intervention fails, violence is occuring, or client(s) and/or staff are in immediate peril
Clients protected
Staff protected
Liability requirements are met- Use of Force issues, legal and agency limitations, etc.

Staff Readiness
Psychological Preparation
Competence– Necessary skills and professional expertise
Conficence – Accept recognition of personal “ability to do” safely and competently
Commitment– Purpose and Reslove
Art of Awareness – The SAFDA Model

Physical Techniques
Just Enough is Enough
Tailored to agency needs and policies
Adaptable from individual to team applications
Practical and appropriate non-abusive and non-pain compliance methods – a win-win situation for all parties
Effective for all staff

De-escalation and Reporting
Signs of de-escalation
Stabilizing the client
Stabilizing the environment
Incident reporting

Testing and Certification

Intent
To ascertain and certify that each participant is capable of safe and effective application of the skills taught in the courses presented and perform in accordance with the standards and policies set by your agency
Tests are administered throughout the program to evaluate progress and identify skills needing more attention
Certification is awarded to participants who complete the course(s) as outlined and demonstrate competent levels of expertise with the material covered

Re-certification

Intent
To maintain high levels of expertise and insure that the staff and in-house trainers are able to continue to apply their skills; also, to update abilities and approaches in accordance with the agency’s needs